Downtown offers the best of Austin, amplified. This is where creativity and ingenuity meet to deliver the latest foodie hotspots, legendary live music venues, one-of-a-kind shops, and year-round outdoor fun. Rock out or relax – it’s your call. LET’S GO


Downtown is the epicenter of Austin’s 24/7 idea exchange. This is where enterprises headquarter and entrepreneurs incubate, all harnessing our city’s incredible talent pool, business-friendly infrastructure and uniquely collaborative culture. LET’S GO


Downtown Austin offers residences to suit any style, whether you’re renting or putting down roots. This is where city excitement meets creature comforts – your walkable new neighborhood puts both nightly entertainment and daily essentials within easy reach.LET’S GO



Making downtown safer and cleaner.

Keeping the heart of Austin looking good and feeling fine.


At the Downtown Austin Alliance, we never underestimate the importance of the basics. Good infrastructure provides the strong foundation needed to support downtown’s growth. That’s why the majority of our annual budget goes toward services to keep downtown clean and safe.


downtown Ambassadors

In January 2016, the Downtown Austin Alliance launched the Downtown Ambassador program to enrich the downtown experience for residents, employees and visitors. Each day, our team of 29 Downtown Ambassadors — easily recognized in their bright red shirts labeled with the Downtown Austin Alliance logo — move through downtown on foot, bicycles, Segways and mechanized cleaning equipment. Downtown Ambassadors serve the downtown community with the following services:
cleaning streets and sidewalks,
litter and graffiti removal,
weed removal,
beautification of planters and tree beds,
greeting visitors and providing tourism information and directions,
escorting visitors to parking garages at night,
requesting voluntary compliance with city ordinances,
reporting public disturbances to the Austin Police Department, and
connecting people with social services when needed.

Who Should I call?

Call 911 immediately:
  • In the event of an emergency
  • To report suspicious behavior
  • To report a violation of an ordinance or law in progress
  • If a person is in distress
Call 311:
  • To report crimes after the fact
  • To report city infrastructure repairs
Contact Downtown Ambassadors for:
  • Litter, human or animal waste in the Public Right of Way
  • Graffiti on private property or sidewalk-cleaning issues
  • Directions and general information
  • Safety escorts
  • Flat tire or battery jump


Call (512) 937-7422

Click here to send an email to the ambassadors. 

Hours of Service
Sunday 7:30 am – 7:00 pm
Monday 6:00 am – 7:00 pm
Tuesday–Friday 6:00 am – 12:00 am
Saturday 7:30 am – 12:00 am

Other Services

Refuse and Recycling
The Downtown Alliance supports Austin Resource Recovery (ARR) in its management of the Downtown Recycling and Refuse Contract District. In 2016, 19 percent of all waste generated in the district was diverted from landfills. The district includes alleys in the downtown core, which generate high volumes of food and beverage waste. Through a City-managed, single-hauler contract, ARR provides single stream recycling, and empties dumpsters and meticulously cleans alleys daily to address spills and illegal dumping issues.
Bird Control
The Downtown Alliance has had a long-standing commitment to mitigate bird waste throughout the Downtown PID through a contract with Texas Bird Services (TBS). The TBS team patrols the PID nightly to dissuade birds from roosting, using methods that do not cause harm to the birds. Since implementing this program in 2008, we have seen a 95 percent reduction in roosting bird populations and bird droppings, which has kept sidewalks clean and welcoming for downtown pedestrians.